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Frequently asked questions
| classification | Frequently asked questions | answer |
|---|---|---|
| Invoice | Invoice System Business Registration Number | Since we are a qualified invoice issuing business, we will inform you of the number. It will be T4010001023210. |
| About transactions | I'd like to order a special order item ? | Please contact us and we will discuss your options after you have answered a questionnaire about your drawings and intended use. |
| Can you tell me about your hiring history ? | We have information on product series with proven track records in specific industries. Please contact us . | |
| Are you a mail order trading company? Do you have stock? | We are a manufacturer with factories in Shenzhen, China and Hachioji, Tokyo. We have over 1,000 types of products in stock and we also carry out manufacturing and processing in-house. | |
| Can I trade overseas ? | We have subsidiaries in China and Hong Kong, and have a strong track record in local procurement in China and shipping from Japan and China to other countries. | |
| Can I become an agent ? | There are various conditions, so please contact us with the products you are interested in. | |
| About purchasing products | Can I purchase without registering an account ? | We also accept orders via email and fax. Becoming a member gives you special shipping benefits. |
| Can you introduce me to an agency ? | We have relationships with over 10 distributors, so we can introduce you to the right products and regions for your needs. | |
| If you are purchasing a bulk quantity Will it be cheaper ? |
If you purchase a quantity greater than the rank listed in the price list, we will provide you with a separate quote. Please contact us. |
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| Can I get a catalogue ? | If you complete the survey, we will give you a free copy. | |
| Can I get a sample ? | If the item is less than 30cm and we have samples in stock, we can provide the sample free of charge. In that case, please note that you will be asked to answer a simple questionnaire about your intended use. Also, please note that we may not be able to accommodate some requests depending on the product, so please contact us for more information . |
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| About quality | Is there a warranty ? | We do not provide a warranty with our products. Regarding product warranties, we will post "warranty provisions" in due course. |
| What is the status of compliance with the RoHS Directive ? | The compatibility status is listed for each product, so please check the individual product pages. | |
| Is it possible to provide environmental survey documents in a specified format? | It depends on the content and format of the format you specify, but in principle we can accommodate your request. However, please note that if you request information or data about materials for which we do not have data or that do not fall under the category of prohibited substances, such information or data will be provided at your own expense. |
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| Product display/ About the materials |
I ordered a 150m roll of product, but halfway through There was a connection . Is it bad? |
Seams occur when it is difficult to manufacture long products in one continuous piece during manufacturing, and are not a defect. |
| I'd like to see the drawings . | We plan to publish PDF drawings for each product on the web from time to time. Please contact us separately for official drawings. |
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| About account registration | To register an account, Can anyone do it? |
Yes, anyone, whether a corporation or individual, can register and start shopping immediately. |
| I forgot my password/ID | Enter your email address and your password will be sent to you automatically. If you have forgotten your email address, please enter the answer to the hint you registered earlier. |
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| I can't register | We apologize for any inconvenience caused. We also accept orders by email or fax. Please contact us . |
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| About orders | Is the order ready? What if you want to check ? |
Once your order is complete, you will receive an automatic email confirming your order. After that, we will check the stock status and shipping date and contact you again by email. |
| I haven't received an order confirmation email . | If you do not receive an automatic reply email immediately after placing your order, it is possible that the email address you entered is incorrect. If you enter an incorrect address, you will not receive emails from us, so please enter the name you used when ordering when contacting us . Also, if you use a free email service such as Yahoo (@yahoo.co.jp) or HotMail (@hotmail.com), emails from our company may be treated as "spam" and you may not receive them. In that case, please check your email folders other than your inbox (such as your spam folder) and set your email address (info@denka-e.co.jp) to allow emails from our company. |
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| I made a mistake in my order, can I cancel it ? | Some products can be cancelled before they are shipped. For processed products, cancellations may not be possible or a cancellation fee may be charged, so please contact us each time. |
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| Can I order over the phone ? | Unfortunately, to ensure accuracy, we do not accept orders over the phone. We only accept orders via our online store or by email or fax. |
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| Account registration I would like to have it delivered to an address other than the shipping address . |
If you wish to have your order sent to a different address than the one you specified when registering your account, please enter the shipping address in the "Shipping Address" field during the ordering process. | |
| Can you issue a receipt ? | For customers paying by bank transfer, the bank transfer receipt will serve as a receipt. For customers paying by cash on delivery, the delivery company's receipt (item price receipt) will serve as a receipt. If you require a receipt for your own convenience, we can issue a separate receipt from our company. In that case, please request this each time you place your order. |
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| Payment | Is it possible to pay by invoice (account transaction) ? | If you wish, we will discuss the terms of the transaction separately. |
| Is it possible to pay by credit card ? | Since 2018, we have also been accepting card payments online. | |
| About delivery | Can I split my delivery to multiple addresses ? | As a general rule, we cannot split an order into multiple shipments. However, if the order quantity is large, we are happy to discuss splitting the delivery to multiple locations, so please contact us . |
| Can you deliver on weekends and holidays ? | This may be possible depending on the region, so please contact us for details. In this case, shipping days will be Monday through Friday. |
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| Can I specify the arrival date and time of the product? | You can specify the arrival date and AM or PM. If you would like this service, please write it in the message field when ordering. Please note that we may not be able to accommodate your request due to traffic conditions. |
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| Returns and Exchanges | I would like to return it | Unfortunately, we do not accept returns for reasons other than defective quality. If there is a defect, we will take care of it, so please contact us . |
